Privacy Policy
Your trust matters to us. Here is how we handle your information.
Effective Date: January 1, 2025
Berwyn Pipe Rescue respects your privacy. When you call us for burst pipe repair or any plumbing service, you share personal details so we can help you fast. This policy explains what we collect, why we collect it, and how we keep it safe. It applies to our website and to the services we provide in and around Berwyn, Illinois.
Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your plumbing problem when you call, text, or fill out a form on our website.
We also collect payment information when you pay for a repair. We do not store full credit card numbers on our systems.
When you use our website, we automatically collect some technical data. This includes your IP address, browser type, device type, pages you visit, and the time of your visit.
How We Use Information
We use your contact and service details to schedule your burst pipe repair, send a technician to your address, and follow up on the work we performed.
We use your payment information to process your bill and keep records for our accounting.
We use technical data from our website to understand how people find us and to improve our online experience.
We may use your phone number or email to send appointment reminders or service updates. You can opt out of marketing messages at any time.
Cookies and Tracking
Our website uses cookies and similar tracking tools. Cookies are small files stored on your device that help the site work and remember your preferences.
We use cookies to keep the site running smoothly, measure traffic, and see which pages are most helpful. You can set your browser to refuse cookies, but some parts of the site may not work as well.
We do not use cookies to collect sensitive personal information like your payment details.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to track website traffic and user behavior. These tools collect anonymous data like page views and session duration.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers have their own privacy policies.
We do not sell your personal information to third parties.
Data Sharing and Disclosure
We share your information only when needed to run our business. That includes sharing your service address and repair details with our technicians and dispatchers.
We may share information with payment processors to handle your payment securely.
We may disclose information if required by law, such as in response to a court order or legal request.
We do not rent, sell, or trade your personal information with outside companies for marketing purposes.
Data Retention
We keep your personal information for as long as needed to provide services and meet legal and accounting requirements.
Service records are kept for a reasonable period so we can handle warranty claims and follow-up repairs.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.
We use secure connections on our website and limit access to your data to employees who need it to do their jobs.
No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we work hard to protect what you share with us.
User Rights
You have the right to ask what personal information we hold about you and to request a copy.
You can ask us to correct inaccurate information or delete information we no longer need for legal or business reasons.
You can opt out of marketing emails or texts at any time by contacting us using the details below.
If you are a California resident, you may have additional rights under the CCPA. Contact us to learn more.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.